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Call Center Operations: Profiting from Teleservices by Charles E. Day (Paperback - April 28, 2000) ...

 
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Charles E. Day McGraw-Hill, Paperback, Published May 2000, 486 pages, ISBN 0070164304: List Price: $65.00 Our Price: $45.95 You Save: $19.05 (29% Off)

 
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This book dissects the explosively growing phenomenon of call centers, revealing new efficiency-boosting techniques, gainful technologies and applications, and profit ... Call ...

 
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Call Center Operations Profiting from Teleservices Charles E. Day, CMC In this expert guide, one of the leading computer-telecom integration (CTI) consultants in the ...

 
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Call Center Operations: Profiting from Teleservices. Charles Day, Mcgraw Hill, 2000. The Real-Time Contact Center: Strategies, Tactics, and Technologies for Building a Profitable ...

 
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